At ADWYSD UK, we want you to be satisfied with your purchase. If you are not happy with your order, please review our returns and refund policy below.
Returns
You may request a return for eligible items that are unused, unworn, unwashed, and in their original condition with all tags attached.
For online orders delivered in the UK, you generally have 14 days from receiving your order to notify us that you wish to cancel your purchase under applicable consumer protection laws. Additional time may be available to return the goods after notifying us.
Non-Returnable Items
Items may not be eligible for return if they have been worn, washed, damaged through customer use, or altered after delivery. Exceptions required by applicable consumer law will still apply.
How to Request a Return
To request a return, contact our customer support team with:
- Your order number
- The item you wish to return
- The reason for your return
Please wait for return instructions before sending any item back.
Email: [Insert your official customer support email]
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Where required by law, refunds will include the applicable delivery charges and be issued within the legally required timeframe.
Exchanges
If you need a different size or item, please contact us to check availability. Exchanges are subject to stock availability and applicable consumer rights.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and clear photographs, where appropriate.
We will review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.
Return Shipping Costs
For a change of mind, return shipping costs may be the customer’s responsibility where legally permitted and where this has been communicated appropriately.
If an item is faulty, defective, or incorrectly supplied, we will handle return costs in accordance with applicable law.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Orders that have already been dispatched may need to be handled through the applicable returns process.
Your statutory cancellation rights remain unaffected.
Contact Us
For questions about returns, refunds, or exchanges, please contact us.
Website: https://adwysd-uk.com/
Email: Sales@adwysd-uk.com
Thank you for shopping with ADWYSD UK. We appreciate your trust and are committed to handling returns and refunds fairly.